Your privacy matters to k11. This policy explains exactly what personal data we collect, why we collect it, how it is stored and protected, and what rights you hold over your own information.
k11 ("we", "us", "our") operates the online casino and sports betting platform accessible at k11.cam. We are committed to protecting the personal information of every individual who visits, registers on, or interacts with the k11 Platform. This Privacy Policy sets out in clear, formal terms how we collect, use, store, share, and safeguard your personal data.
This Policy applies to all personal data processed in connection with your use of k11, including data collected via the website, account registration, deposits and withdrawals, customer support communications, and any promotional activity you participate in. It should be read alongside our Terms & Conditions, which govern the overall relationship between k11 and its Players.
For the purposes of applicable data protection law, k11 acts as the data controller in respect of personal data collected through the Platform. This means k11 determines the purposes for which, and the means by which, your personal data is processed.
All data-related enquiries, access requests, and complaints may be directed to our designated data protection contact:
k11 collects only the personal data that is necessary to operate a safe, compliant, and functional gaming platform. The categories of data we may collect are set out in the table below.
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, gender, nationality, National ID or passport number | Account registration, KYC age and identity verification |
| Contact Data | Email address, mobile phone number, residential address | Account communications, security alerts, support correspondence |
| Financial Data | bKash account number, Nagad account number, Rocket number, bank account details, transaction history | Processing deposits and withdrawals in BDT, fraud prevention |
| Technical Data | IP address, device type, browser type and version, operating system, session timestamps | Platform security, fraud detection, service optimisation |
| Usage Data | Pages visited, games played, wager amounts, session duration, login history | Responsible gaming monitoring, personalisation, analytics |
| Verification Documents | Scanned or photographed copies of government-issued ID, utility bills, payment method screenshots | KYC compliance, withdrawal authorisation |
| Communication Data | Records of live chat transcripts, email correspondence, WhatsApp messages sent to support | Customer support, dispute resolution, quality assurance |
| Marketing Preferences | Opt-in or opt-out status for promotional emails and SMS | Delivering relevant promotions only to consenting Players |
We do not intentionally collect special-category personal data (such as health information, religious beliefs, or political opinions). If you voluntarily disclose such information — for example, when using our responsible gaming tools — it will be handled with the highest degree of care and used solely for the stated purpose.
The majority of personal data k11 holds is provided directly by Players during the following interactions:
When you access k11, certain technical data is collected automatically by our servers and analytics systems. This includes your IP address, the type and version of the browser you are using, the pages you visit within the Platform, the games you open, and timestamps associated with these actions. This data is collected using server logs and, where applicable, cookies and similar tracking technologies (see Section 7).
In limited circumstances, k11 may receive personal data about you from trusted third parties, including:
k11 uses the personal data it collects for the following specific purposes. We do not use personal data for any purpose that is incompatible with those stated below.
k11 processes personal data only where a valid legal basis exists. The principal legal bases on which k11 relies are as follows:
Cookies are small text files placed on your device by a website when you visit it. They allow the website to recognise your device on subsequent visits and to store certain preferences or session information. k11 uses cookies and similar technologies (such as local storage and session tokens) to operate and improve the Platform.
You may configure your browser to refuse all cookies or to alert you when cookies are being set. Please note that disabling strictly necessary cookies will affect the functionality of the k11 Platform, and you may be unable to log in or complete transactions. Instructions for managing cookies are available in your browser's help documentation.
k11 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. Personal data is shared only in the limited circumstances described below, and only to the minimum extent necessary.
k11 engages carefully selected third-party service providers who process personal data on our behalf under strict contractual data protection obligations. These include:
k11 may disclose personal data to competent authorities, law enforcement agencies, or regulatory bodies where required to do so by applicable law, court order, or other legally binding obligation. In such cases, k11 will disclose only the data specifically requested and will notify the affected Player where legally permitted to do so.
In the event that k11 undergoes a merger, acquisition, restructuring, or sale of assets, personal data held by the Platform may be transferred to the acquiring or successor entity. Players will be notified in advance of any such transfer and of any material changes to the way their data is processed as a result.
k11 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply as a general guide:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account and identity data | Duration of Account + 5 years after closure | KYC, AML, and legal compliance obligations |
| Financial transaction records | 7 years from the date of each transaction | Financial record-keeping and audit requirements |
| KYC verification documents | 5 years after Account closure | Regulatory compliance |
| Customer support communications | 3 years from the date of the communication | Dispute resolution and quality assurance |
| Technical and usage data (logs) | 13 months on a rolling basis | Security monitoring, fraud detection |
| Marketing preference records | Until consent is withdrawn + 1 year | Evidence of lawful basis for marketing |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with any identifiable individual.
k11 implements a layered set of technical and organisational security measures to protect personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
Subject to applicable data protection law, you hold the following rights in respect of the personal data k11 holds about you. To exercise any of these rights, contact [email protected] with the subject line "Data Rights Request". k11 will respond within 30 calendar days.
Please note that certain rights are subject to limitations. For example, k11 may be unable to delete data that must be retained to comply with AML or KYC legal obligations. Where a request cannot be fulfilled in full, k11 will explain the reason in its response.
Parents and guardians who believe that a person under 18 may have registered on k11 using false information are urged to contact [email protected] immediately. k11 will investigate and act promptly on any such notification.
The k11 Platform may, from time to time, contain references to or links from third-party game providers and payment platforms. This Privacy Policy applies solely to personal data processed by k11. k11 is not responsible for the privacy practices of third-party websites, applications, or services. Players are encouraged to review the privacy policies of any third-party service they interact with independently of k11.
k11 reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, data processing practices, or Platform features. When material changes are made, k11 will notify registered Players via email to the address held on their Account and will update the "Last updated" date at the top of this page.
Continued use of the k11 Platform following notification of an amendment to this Policy constitutes acceptance of the revised terms. Players who do not accept the revised Policy should cease using the Platform and contact [email protected] to request Account closure and data erasure (subject to applicable legal retention obligations).
For any questions, concerns, or requests relating to this Privacy Policy or to the personal data k11 holds about you, please contact our data protection team using the details below. All contact information is provided as plain text only.
k11 takes all privacy-related enquiries seriously. If you are not satisfied with our response, you retain the right to raise your concern with any competent supervisory authority under applicable data protection law.
A plain-English summary of the six core principles that guide the way k11 handles every Player's personal data.
Every piece of data moving between your device and k11's servers — from login credentials to BDT withdrawal requests — travels over an encrypted TLS connection. The padlock in your browser confirms this protection is active at all times during your session on the Platform.
k11 staff access personal data only to the minimum extent required to perform their specific role. Identity documents, financial records, and KYC data are accessible only to a tightly controlled group of authorised personnel. All internal access events are logged and audited.
k11 never sells, rents, or trades your personal data to third parties for advertising or marketing purposes. Data is shared only with the service providers required to operate the Platform — payment processors, KYC providers, and game studios — under strict contractual data protection agreements.
k11 does not hold personal data indefinitely. Each category of data has a defined retention period based on its purpose and applicable legal requirements. When data is no longer needed, it is securely deleted or anonymised so that it cannot be linked back to any individual Player.
Registered Players hold clear, actionable rights over their personal data — including the right to access, correct, delete, restrict, or port their data. Any request submitted to [email protected] with the subject line "Data Rights Request" will receive a substantive response within 30 calendar days.
Promotional communications from k11 are sent only to Players who have explicitly opted in. Every marketing email includes a clearly visible unsubscribe instruction, and opt-out requests are processed without delay. k11 will never send unsolicited commercial messages to Players who have not consented.
Our support team is available around the clock to handle privacy requests, data enquiries, and account questions. You can also explore our FAQ for quick answers or visit the k11 Casino to start playing on a platform you can trust.